1.
How are shipping charges calculated*
... ?
Shipping charges are based on the following
chart. Shipping will normally be made via US
Postal Mail, Fedex Ground or UPS Ground unless you specifically
request another method. Then we will calculate the
shipping charges based on your requirements.
|
Order Value in US $ |
Shipping Charge |
|
$0.01 - $9.99 |
$5.50 |
|
$10.00 - $29.99 |
$6.50 |
|
$30.00 - $99.99 |
$8.50 |
|
$100.00 - $199.99 |
$11.00 |
|
OVER $200.00 |
$14.00 |
*Shipping charges listed are for shipping within the
USA only. If you live outside of the USA - please
let us know the destination and we will calculate
the international shipping charge and email you with
the additional amount.
2.
Where can I find information on Silk Road
Products... ?
Information on Silk Road products can be found on
many of our items by clicking the [Our
Products] link. Other product information is included in
our on-line catalog.
3.
I'm looking for a special item. Can you find it ...
?
If you are looking for a specific item that normally
is found in the Buddhist Himalayas we may be able to
locate it for you. We have excellent sources for
locating special items and have helped many people
with their special orders.
Contact us at
<special-request@silkroads.com>
4 What
is a singing bowl... ?
Information on singing bowls can be found here
<singing
bowls>
5. Do
you have a paper catalog ... ?
We are striving to hold down the cost of our
products as well as reducing the unnecessary
destruction of trees used in papermaking by
eliminating paper catalogs. Our current catalog is
on this web-site.
6.
What are the Silk Road payment instructions and
return policies ... ?
PayPal is our credit card processor.
You may make credit card payments for your purchases through
PayPal whether you have a PayPal account or not.
Shipments in the USA will be made to your verified
address.
If
you have questions or problems with our check-out /
payment section please email us at
<sales@silkroads.com>
or call our sales office at 620-860-0060
9:00 AM - 5:00 PM M-F (central-time-zone).
We have a satisfaction guarantee policy. Returns
must be made within 15 days with prior approval and
RMA (Return Material
Authorization) number. Any item
returned must be in as shipped condition. (Note:
original & return shipping charges are not
refundable)
